| 134 of 292 people found the following review helpful: Very poor support from Delcam, March 15, 2004Reviewer:
We were interested in evaluating PowerMill to replace WorkNC. Unfortunately, Delcam would not give us a 30 day trial, but insisted we purchase the software without even trying it, with the condition that we could get a refund if we were not completely satisfied. They had promised weekly visits to help us in the transition, but that didn't happen. It took 6 weeks to get a post-processor for a Fadal, and they never did deliver on the APT post that they assured me was included in PowerMill (it wasn't). Any questions I had about paths I was running went unanswered for 2 to 3 weeks. On one occasion I requested that they come in to help us on a path, but they were too busy. I found the software pretty good, but not significantly better than WorkNC for our application. Also, some features such as the automatic hole recognition failed 90% of the time. When I let them know that I wasn't happy with it, the high pressure sales pitches started almost daily. They had no respect for my work schedule, and would schedule meetings when I told them it was not a good time for me. They also began questioning the money back guarantee, indicating that they would not honour it. Time will tell whether this fiasco end up in court, or if they will honour their agreement. If you are interested in PowerMill, insist on a 30 day evaluation, or walk away. Also, don't believe all the promises they give you when pushing to close the sale. Most will not be kept.
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